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My rights
Train delay, cancellation, strike, Taxi or hotel bill: which rights can I make use of as a passenger?
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Train delay
- After an expected 20 minutes delay at your destination, you decided to take a different train.
- After an expected 60 minutes delay at your destination, you can get part of the ticket price reimbursed.
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Train cancellation
- Deutsche Bahn is obligated to bring you to your destination, even with a different means of transportation.
- You can also cancel or interrupt your trip.
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DB strike
- Regardless if your issue was caused by an event beyond DB control (e.g. strike, storm, etc.), your rights for compensation remain untouched.
- In case of traffic interruption, costs associated to a car ride can be refunded.
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Taxi bill
- If you arrive too late at night due to a delay or
- If you can’t proceed with your trip within the same day.
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Hotel bill
- If you can’t continue your trip the same day due to a delay or cancellation and the costs are lower than a taxi ride.
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Additional expenses
- Can be reimbursed under certain conditions in case DB is not in a position to bring you to your destination on the scheduled day. E.g. additional train or bus ticket, taxi bill…
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Time limitation
- Valid up to a year after the expiration date of the ticket.
- For seasonal tickets, the end of the validity period is relevant, not the one of the delay.